Joygame shall process your personal data within the scope of the personal data processing conditions and purposes specified by the PDPL and
Collection of Personal Data, Processed Personal Data and Purpose
Collection. Your Personal Data are directly collected directly you during your visit to joygame.com website. In addition, Joygame directly receives data from you during your contact with the customer service. Your data are stored on the User Database (Payletter).
Processed Personal Data and Purpose. Joygame processes, your username, email address and phone number
Information for Mobile Applications
No personal data is transferred to Joygame when you download mobile games published by Joygame, while using mobile games or make in-game purchases in mobile games. All of your purchases or downloads and usage transactions are completed through the Apple AppStore and GooglePlay app stores.
Even in the presence of your explicit consent for personalized advertisements, Joygame and its suppliers process the transactions or activities you carry out on the application and your reactions to the advertisements anonymously.
Joygame shall only be able to send notifications to the device you connect to the games through the games upon your explicit consent. At this stage, no personal data is processed by Joygame. You can change the notification settings on your device at any time.
We use Google Analytics, a web analytics service, on our website. In other words, your browsing behavior may be analyzed statistically and especially by using cookies and analysis software when you visit our website. Your browsing behavior is generally analyzed anonymously and is not used to track you. You can object to this type of analysis without using specific tools, or you can prevent this type of analysis.
Google Analytics is provided by Google LL, registered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Legal Grounds for Data Processing
Data processing is used for reasons expressly provided by the following in order to benefit from and purchase Joygame games, provide customer service and support;
The processing of these data is not subject to your consent. In this respect, we inform you that you do not have the right to request the deletion or destruction of your personal data until the end of the retention periods required by the service you use or the law.
Processing Based on Your Explicit Consent
Joygame.com membership. During your membership to Joygame.com, you will be offered the option to share your profile photo, name and surname, educational status, date of birth, occupation, TR ID number, city of residence, country, your GSM operator, telephone number and your address with us. However, it is entirely at your choice and discretion whether to share this information with us or not. Not sharing this information will not prevent you from playing or purchasing the Joygame game.
The purpose of requesting this information is to create user database (payletter) records. The user database is used to control disputes related to payment and to manage customer relations.
If, during your membership to Joygame.com, you declare your personal data specified here and check the box on the relevant web page regarding the consent statement, you will give Joygame your explicit consent to process this data for the purposes specified here. In this case, Joygame will process your personal data referred to in this paragraph based on your explicit consent in accordance with Article 5/1 of the PDPL.
Marketing and advertising purposes. Your name, surname, e-mail address and mobile phone number requested from you during your membership at Joygame.com may also be processed for the purpose of communicating with you if you have given us your explicit consent. The processing of your data in order to carry out commercial communication activities, including providing information about new games and promotions, is based on your explicit consent in accordance with Article 5/1 of the PDPL.
You can give your explicit consent for commercial communication when signing up to joygame.com.
You can always withdraw your explicit consent to the processing of your personal data for the purposes set out herein. Withdrawing your consent will not affect the legality of processing based on your consent prior to such withdrawal. The information provided prior to the withdrawal of your consent will be retained for the specified retention periods.
Automatic decision-making systems shall be used by using your data obtained from social media channels such as your Facebook records and Instagram preferences, which are made public by you.
Transfer of Personal Data to Third Parties
In order to comply with the obligations arising from the law and/or to fulfill its responsibilities arising from the service and purchase contract or if it is necessary in order to fulfill its legal obligation and/or to establish, exercise or protect a right, Joygame may, without the need for your consent, transfer your personal data
The transfer of data within Turkey shall be limited to the cases where it is mandatory by law in accordance with sub-paragraph (a), for the establishment and/or performance of the contract in accordance with sub-paragraph (c), for the fulfillment of a legal obligation in accordance with sub-paragraph (ç) and for the establishment, use or protection of a right in accordance with sub-paragraph (e) of Article 8/2 (a) of the PDPL.
Information about third parties and /or categories of third parties to whom your data is disclosed in Turkey is always available for your information and review.
Access to Personal Data from Abroad
Joygame stores personal data on its servers in Turkey. However, Neo Softnyx in South Korea own the desktop game you play on joygame.com. Therefore, Neo Softnyx may occasionally access your e-mail address stored on servers in Turkey and the technical specifications of the computer you are playing the game on in order to solve and manage systemic problems. Such access is based on your explicit consent obtained from you through the website. Your explicit consent’s legal basis is Article 9/1 of PDPL.
Protection, Retention Period and Destruction of Personal Data
Joygame is obliged to take all kinds of physical, technical and administrative measures to ensure an adequate level of security in order to prevent unlawful processing of, unlawful access to your personal data, and to ensure the protection of your personal data, and takes these measures to the maximum extent.
Your personal data are stored for ten (10) years from the last date your user account was active and your personal data processed for purchasing transactions are stored for ten (10) years from the last purchase date until the end of the retention period.
The processing of your personal data for marketing purposes is limited to two (2) years following the last date you were active on Joygame.com. Joygame will not use your personal data to contact you for marketing purposes after a period of two (2) years.
At the end of these periods, your personal data will be deleted, destroyed or anonymized during the first disposal period.
Joygame has prepared separate specific information texts (clarification text) for users, employees, employee candidates, suppliers and managers. These clarification texts have been delivered to the related persons or access has been provided.
As the data owner, you have (a) the right to request information about whether your personal data are processed and how they are processed (Article 11/(a), (b)), (b) to learn the purpose of processing and whether they are used in accordance with the purpose (Article 11/c), (c) to know the third parties to whom they are transferred (Article 11/ç) (d), to request correction (Article 11/d), (e) to request the deletion of your personal data in case the reasons for processing are eliminated (Article 7, Article 11/e), (f) to request the notification of the relevant transactions to the third parties to whom your personal data is transferred (Article 11/f), (g) to object to the results obtained as a result of analysis of your data (Article 11/g), (h) to request the limitation of processing (Article 7/g), (i) to request the compensation of the damage suffered in case of unlawful processing (Article 11/ğ).
Your aforementioned rights are limited to the law and may only be granted by us under certain circumstances. (Please refer in particular to Articles 10 and 13 of the PDPL). You can forward these requests listed above to e-mail address.
Data Controller: Joygame Oyun ve Teknoloji Anonim Şirketi
Mersis No: 0769055253900023
Address : Aydınevler Mah., Sanayi Cad., No:3 Centrum İş Merkezi 502-503, Küçükyalı, Maltepe, İstanbul
E-Mail Address: [email protected]
Your personal data can always be updated/deleted upon your request. For this request can reach us via email through [email protected]
In order to use your right to complaint to the Board, (PDPL art. 13, 14, 15)
Board: Personal Data Protection Board
Address: Nasuh Akar Mah. Ziyabey Cad. 1407. Sok. No: 4 06520 Balgat-Çankaya/ Ankara,
Phone: +90 312 216 5000